Insurance Leads
ACA Live Transfers
During ACA enrollment periods, an interested consumer connected live to your agent is worth more than a record sitting in a queue. This service delivers that real-time handoff, matched to your states and staffed hours.
ACA live transfers connect a consumer who has expressed interest in Affordable Care Act health insurance plans directly to your licensed agent by phone, after a short screening call confirms basic interest and fit. This is the purchased transfer product within the ACA family, distinct from ACA outreach (in the telemarketing and sales development family), which is a staffing service where our team runs your own outbound and inbound campaigns rather than delivering a pre-screened transfer product.
Because ACA enrollment happens on defined seasonal windows, live transfer volume is planned tightly around those periods and your agents' actual answer capacity during them. As with every product in this family, no insurance advice or enrollment activity happens during the screening call - that remains entirely with your licensed agent once the call is transferred.
Buyer fit
Is this the right service for you?
This service fits licensed ACA health insurance agents with real-time phone capacity during enrollment windows.
Good fit when
- Licensed agents and brokerages with defined availability during Open Enrollment and Special Enrollment Periods.
- Agencies wanting an immediate, agent-ready conversation rather than managing their own outreach campaigns.
- Teams with clear licensed states and daily capacity for accepting seasonal transfer volume.
- Brokerages that want to supplement their own ACA outreach staffing with a purchased transfer product during peak weeks.
Less suitable when
- Agencies that want staffing to run their own campaigns and lists - see ACA outreach in the telemarketing and sales development family instead.
- Agents without real-time capacity during enrollment period hours.
- Non-licensed buyers, since transfers are matched only to confirmed licensed agents.
Scope
What's included
This product is built around precise seasonal timing and reliable handoff.
Interest and fit intake
Confirming genuine, current interest in ACA health insurance before a call is transferred.
Licensed-agent connection
Real-time phone handoff to your available, appropriately licensed agent.
State matching
Transfers matched to the specific states your agency is licensed and appointed to serve.
Answer-window alignment
Transfer hours matched to your agents' confirmed availability during enrollment periods.
Seasonal delivery capacity
Volume planned specifically around Open Enrollment and Special Enrollment timing.
Reporting
Reporting on transfer volume and acceptance throughout the enrollment window.
Not included in this service
- • Any insurance advice, plan comparison, or enrollment activity during the screening call, which remains with your licensed agent.
- • Guaranteed enrollment outcomes from any transferred call.
- • Outbound campaign staffing on your own lists - that is scoped under ACA outreach instead.
Process
How the work happens
Setup is tightly tied to the ACA enrollment calendar and your team's real-time capacity.
- 1
Licensing and appointment confirmation
Confirm licensed states and appointments relevant to the ACA plans your agents offer.
- 2
Seasonal capacity planning
Match transfer volume to your agents' realistic availability during known enrollment windows.
- 3
Test transfers
Begin with limited volume to confirm screening quality and handoff experience.
- 4
Seasonal scaling
Increase volume for peak enrollment weeks and scale down as the window closes.
- 5
Reporting
Report on transfer volume, acceptance, and timing throughout the season.
Decision support
ACA live transfers or ACA outreach staffing?
These serve different needs even though both are ACA-specific and seasonal.
| Situation | Recommended path | Why |
|---|---|---|
| Want a purchased, ready-to-go transfer product | ACA live transfers (this page) | Pay per qualified, transferred call |
| Want staffing to run your own campaigns and lists | ACA outreach (telemarketing and sales development family) | You supply campaigns; we supply staffing |
Measurement
How results are checked
Performance is tracked using seasonal, acceptance-based metrics distinct from enrollment outcomes.
- Transfer acceptance rate is tracked daily, particularly during peak enrollment weeks.
- State and appointment matching accuracy is checked consistently.
- Screening quality is reviewed to keep transferred prospects genuinely interested and fit.
- Your own enrollment outcomes remain the clearest indicator of value and are tracked on your side.
Engagement factors
What affects scope and pricing
Scope and per-transfer cost are shaped mainly by seasonal timing and capacity.
- Timing relative to Open Enrollment and Special Enrollment Periods.
- Number of agents and hours available to accept transfers during the window.
- Target licensed states and their specific ACA market conditions.
- Approved daily and weekly transfer capacity.
FAQ
Common questions about aca live transfers
What is the difference between ACA live transfers and ACA outreach?
Live transfers are a purchased product where a screened, interested consumer is connected to your agent live; ACA outreach is a staffing service where our team runs conversations against your own campaigns and lists. Choose based on whether you want a delivered product or added staffing capacity.
Can transfer volume scale up during peak enrollment weeks?
Yes, seasonal scaling is expected and planned for, provided your agents' availability during those specific peak weeks is confirmed in advance.
Do you check our agents' state licensing before sending transfers?
Yes, licensed states and relevant appointments are confirmed before any transfer volume begins, so calls are only routed to agents equipped to help that consumer.
What is said to the consumer before they are transferred?
A short screening conversation confirms genuine interest in ACA health insurance and willingness to speak with an agent now; no plan advice or enrollment details are discussed before transfer.
Is enrollment guaranteed once a call is transferred?
No, a live transfer is a qualified conversation opportunity; whether it results in enrollment depends on your agent's conversation and the consumer's ultimate decision.
Relevant industries
Ready to talk about aca live transfers?
Share a bit about your situation and goals — we'll follow up to confirm scope and next steps.