FAQ
Questions about working with The Brain Dots
This page covers company-wide questions about how engagements work, pricing models, and data handling. Questions specific to an individual service — like what's included in a particular package, or how a specific process works — are answered directly on that service's own page, since the details differ meaningfully from one service to the next.
The Brain Dots operates across eight distinct service families, and most of the specific questions a prospective client has — what's included, how it's priced, how long it takes — depend heavily on which service is actually being discussed. Rather than trying to answer every possible variation here, this page focuses on the questions that apply regardless of which service you're considering: how engagements generally start, how pricing models tend to work across different service types, and how data and system access are handled.
If you have a question specific to one service — say, how final expense live transfers are screened, or what a technical support desk engagement includes — the fastest way to get a precise answer is to visit that service's own page, where four to seven detailed, service-specific questions are answered directly alongside the full scope and process description.
Working with The Brain Dots
What does The Brain Dots actually do?
The Brain Dots is a multi-service partner covering web and software development, digital marketing, creative and brand work, telemarketing and sales development, insurance lead generation and live transfers, medical billing and revenue cycle services, customer support outsourcing, and virtual assistance and back-office support. Most clients engage one or two specific services rather than everything at once.
Do we need to buy a bundled package, or can we start with one service?
You can start with a single service. Engagements are scoped individually around your specific need, and many clients add services later once the first engagement is working well.
Can services from different families be combined?
Yes, this is common - for example, a website rebuild paired with SEO, or outbound lead generation paired with CRM data cleanup. Combined engagements are coordinated so the pieces work together rather than operating in isolation.
Do you work with businesses of our size?
Services are scoped to fit a range of business sizes, from independent practices and small agencies to larger, growing companies. Specific fit is discussed directly rather than assumed from a generic size bracket.
Getting started
What happens after we submit an inquiry?
Your inquiry is reviewed and a response is sent to discuss your specific need, confirm scope, and outline next steps. Response timing and next steps can vary depending on the complexity of the request.
What information should we prepare before reaching out?
A brief description of your current situation, what you're trying to achieve, and any relevant existing assets (a current website, CRM, or billing system) helps the first conversation move efficiently, but a clear starting description is enough to begin.
Is there a minimum contract length or project size?
This depends on the specific service - some are scoped as fixed projects, others as ongoing monthly engagements. Specific terms are discussed and agreed during scoping rather than published as a single generic policy.
Do you offer a free consultation?
An initial conversation to understand your need and discuss whether and how we can help is the standard first step for every inquiry.
Pricing and engagement
How is pricing determined?
Pricing depends heavily on the specific service, scope, and volume involved - some services are quoted as a fixed project fee, others as a recurring monthly arrangement, and a few (like insurance leads or paid media management) have models specific to that product. Specific figures are set once scope is confirmed rather than published as a flat, one-size-fits-all rate.
Is advertising or media spend included in a marketing service fee?
No, ad spend for services like Google Ads or cross-channel paid advertising is paid directly to the advertising platform by the client and kept separate from our management fee, so your budget stays fully transparent.
Can we change or cancel a service after starting?
Terms for changes and cancellation are set out in your specific agreement at the start of the engagement; ask directly about this during scoping if it's an important consideration for you.
Data, privacy, and access
What access do you need to our systems?
Only the access required for the specific service you've engaged, granted through appropriate role-based permissions and, where relevant, confidentiality agreements, rather than broad, unrestricted access by default.
How is our data protected?
Data handling practices are described in our privacy policy and are matched to the sensitivity of the information involved in each specific service, particularly for healthcare and financial data.
Do you sell or share our data with third parties?
No, client data is used to deliver the agreed service and is not sold to third parties. Specific practices are detailed in our privacy policy.
Still have a question?
Reach out directly and we'll answer it before you commit to anything.