Why Use Our Virtual Receptionist Team?
Never miss enquiries
Every call will be answered quickly and professionally by our team.
Managed call routing
We’ll improve efficiency by transferring calls to the right people in all the right departments.
Customer Satisfaction
We’ll help you cut the hold time and improve the customer experience.
Receptionists Who Understand Your Business
Many businesses do not have the resources to answer every call, especially during high demands. Even if it is so, it is important to provide a telephone answering service to your customers that reflects your business values.
When providing a virtual receptionist service to you, The Brain Dots takes the time to learn about your business. All our reception staff is highly trained, enabling them to confidently and professionally take calls. Our virtual receptionist services ensure that your customers enjoy a seamless experience.
We put in the work and help improve the efficacy of your business. Customers’ enquiry calls are transferred to the relevant departments by our operators, and, if no one is available, we take a message so you never miss any opportunities.
Why Choosing Us To Represent Your Business
We go the extra mile to provide excellent customer experience – Our virtual receptionists care about your customers. They don’t just take calls, they provide your customers with excellent support and the best possible services every time.
We have an experienced team – Our team of virtual receptionists have been providing services for a long time. They are knowledgeable and experienced. Rest assured that they will handle all the calls and maintain the highest standards.
We put in the effort to understand your business – When you choose to work with The Brain Dots, we learn about your business, and the common issues or pain points for customers. This is how we provide high-quality service.
Welcome your customers through The Brain Dots and we will give them the virtual receptionist service they deserve.
Initial Enquiry
Call us and speak with our sales team members or complete our online form.
Consultation
Once you reach us, we would discuss different packages based on your requirements.
Quote
Provide a quote and send a proposal through, tailored to your requirements.
Paperwork
We will start working on the paperwork to begin your package.
Set Up
Our scripting team will finalize your account, add your clients’ details to our database and integrate with your CRM where needed.
Go Live
You and your account manager will review the account, test it at our site and finalize it before we go live.